Nu'Swift International Ltd

Administration and Customer Service Apprentice – Nu’Swift International Ltd

This is an exciting opportunity to work for Nu Swift International as a Customer Service Administration Apprentice, undertaking varied duties. You will be working with a hardworking and friendly team.

Reference number: VAC001821716


Wage – £175.57 to £346.75 per week
Duration – 15 Months
Start date – ASAP – School/College leavers may apply now
Posted – 19/02/2022

Working Week:

Monday to Friday, times to be confirmed. Total hours per week: 36.50.

Apprenticeship level




The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • Liaise with field staff
  • Producing letters
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Booking hotel accommodation for members of staff
  • Maintain health & safety standards
  • Collation of presentation folders
  • Work co-operatively with other teams and partners to deliver services effectively
  • Help out in times of need to ensure quality of service is met
  • To deal courteously and efficiently with all visitors
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word, Excel and PowerPoint
  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Inputting data onto internal systems with a high level of accuracy
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

Located in Elland Town Centre with good bus links. Please check the time it will take for you to travel as well as the cost.

Requirements and prospects

Desired skills and personal qualities

Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner. Clear verbal communication skills
Must have a good level of literacy skills
An IT qualification would be an advantage
Required to work to deadlines, with good time management
Good numeracy skills
Confident in using email and the internet
The successful candidate will be organised
Willing to work effectively in the team
An enthusiastic individual
Must have a smart and professional appearance
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload
Friendly and approachable
Commitment to undertake continued training and development


Grade C/4 or above in Maths and English or equivalent would be preferred but each person will be considered on their individual merits. An IT qualification is desirable.

About the employer

Nu'Swift International Ltd

Wistons Lane, Elland, HX5 9DS
NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.

Closing date: 30 June 2022