Apprentice Customer Service Administrator – Skye Facilities Ltd

This is an exciting opportunity to work for Skye Facilities Limited undertaking varied duties. You will be working with a hardworking and friendly team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Reference number: VAC001746388

Wage – £168.35 per week

Duration – 15 months

Start date – School/College leavers may apply now

Posted – 04/08/2021

Working Week:

Monday to Friday – 37.5 hours

Apprenticeship level

Positions

The role will include various administration, customer service and sales duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

To contact prospects to introduce Skye Facilities Ltd and discuss the services Skye Facilities can provide, after training
Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
To arrange a suitable marketing outcome e.g. sales appointment, quotes
To arrange for information to be sent to interested prospects
To gather information on current and future requirements
To ascertain correct contacts and gather opt-in email addresses
To update contact/ business information and alter database accordingly
Keeping track of customers that have been contacted and those who do not want to be contacted in the future
Following up on previous customers for potential sales
Daily and efficient office management, including coordinating diaries/meetings/site visits for the Managing Director
Attending to emails and messages from clients and colleagues, and telephone liaison; answering and making calls on behalf of the company.
Booking of meetings
Discreet handling of sensitive and confidential information
Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, Youtube and Instagram
Researches and monitors activity of company competitors
You may be required to undertake other duties from time to time as we may reasonably require

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions
Attend and be punctual for all lessons.
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor as and when required
Access support from your manager with regards to any evidence requirements or support as and when required
Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

There are good transport links by bus
Please check cost and time it will take to travel
Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom. If you do not attend this interview your application will not progress any further

Requirements and prospects

Desired skills and personal qualities

Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
Must have a good level of literacy skills.

IT literate and have a good understanding of Microsoft Packages.
Required to work to deadlines, with good time management.
Good numeracy skills.
Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
Confident in using email and the internet.
The successful candidate will be organised.
Willing to work effectively in the team
An enthusiastic individual
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual,
Respond positively to the demands of a varied workload.
Friendly and approachable.
Commitment to undertake continued training and development

Qualifications

Grade C/4 or above or Functional/Key Skills Level 2 in Maths and English is required An IT qualification would be an advantage

About the employer

Skye Facilities Ltd

Trafalgar House, 673 Leeds Road Huddersfield HD2 1YY

Who We Are With years of experience in the facilities management industry, Skye Facilities Ltd is a company based in the North of England and covering the whole of Yorkshire and North West, North East, Midlands and North Wales. The company was formed in 2012 as a business enterprise by one of the best facilities management specialists who worked in various roles, learning the trade before starting up on his own. We deliver a full range of facilities management services to a wide variety of different businesses