Myers Group

Apprentice Customer Service/Counter Sales & Yard Operative – Myers Group – Brighouse

We are currently recruiting for a Customer Service and Yard Operative Apprentice at our branch in Brighouse. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

Reference number: VAC001814914

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Wage – £200.00 – £225.00 per week
Duration – 15 Months
Start date – ASAP – School/College leavers may apply now
Posted – 14/02/2022

Working Week:

Monday – Friday, shifts to be confirmed. Occasional Saturday mornings as per rota. 40 – 45 hours depending on the age of the candidate. Candidates aged 16/17 = 40 hours. Candidates aged 18+ = 45 hours.

Apprenticeship level

2

Positions

1

This role will be both customer facing as well as a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence. This gives you a hands-on experience to learn about a business as well as bringing your learning from college into action.

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focused approach.

The role will involve the following:

  • Liaise proactively with customers on a day to day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors, and employees comply with the Company Health and Safety and Environmental Policies and Procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Dealing with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chasing up payments
  • Using Microsoft Packages, in particular Word, and Excel
  • Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor
  • Lifting may be required as experience will be gained in the day to day yard operations
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

Wage range/hours dependent on the following:

  • Hours will be 40 for candidates aged 16 or 17
  • Hours will be up to 45 hours for candidates aged 18 or above

40 hours x £5.00 = £200 for candidates aged 16/17

45 hours x £5.00 = £225 for candidates aged 18 or over

On successful completion of apprenticeship, the rate of pay will increase to £6 per hour after 1 year.

The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products.

Requirements and prospects

Desired skills and personal qualities

Experience in customer service (not essential)
Must be PC literate
Must have excellent communication skills, both verbal and written
Must have a good level of numeracy skills
Must possess excellent organisational skills and good time management skills
An enthusiastic individual
Must be self-motivated and have the ability to solve problems at source
Must be self-driven, genuine with a positive attitude and clear focus
Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results
Confident in using email and the internet
Ability to plan, prioritise and organise own workload
Ability to work under pressure and to tight schedules
Willing to work effectively in the team
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload
Friendly and approachable.
Commitment to undertake continued training and development
A professional attitude and demeanor

Qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English. No experience needed but a good positive attitude to learn on the job is essential.

About the employer

Myers Group

Kirkdale House, Armytage Road, Brighouse, HD6 1QF
The Myers Group is a family owned group of companies providing products, services, and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Readymix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Closing date: 06 July 2022