Alpha Omega Computers Ltd

Business Administrator and Customer Service Apprentice – Alpha Omega Computers Ltd

Various duties as a Business and Customer Administrator Apprentice. Expand your skillsets and excel under your own initiative. An opportunity to open the door to a successful career and gain professional experience.

Reference number: VAC001792517

Share:

Woman wearing a headset
Wage – £154.80 per week
Duration – 15 Months
Start date – ASAP – School/College leavers may apply now
Posted – 29/11/2021

Working Week:

Mon-Fi – between 9.00am-5.00pm (half hr lunch); Weds in college. Total hours per week: 36.00

Apprenticeship level

2

Positions

1

The aim is to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • Answer the telephone confidently and be able to communicate in a professional manner when taking helpdesk and general enquires.
  • Log all calls in the Service Desk Call Logging system with a high level of accuracy
  • Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner to check progress, completion of job and that all parties are satisfied.
  • Dealing with requests for information speedily and efficiently
  • Speak clearly and in a polite/friendly manner
  • Inputting and updating customer information on to internal systems.
  • Own and take forward initiatives and small projects
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
  • General administrative duties
  • Using Microsoft Packages as well as bespoke software relevant to the company
  • Maintain health & safety standards
  • Assisting all members of the team as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Future prospects

Great prospects for progression to a permanent role for the right candidate, and further progression through future training.

Along with training designed to provide you with real-world skills straight from the industry professionals, you will earn a salary and receive a qualification.

During your apprenticeship you will also receive additional benefits such as paid holidays, pension schemes and company social events as a reward for your hard work.

Things to consider

The company is located in Batley; there is a train and bus station in both Dewsbury and Batley.

Please check the time it will take for you to travel as well as the cost.

Requirements and prospects

Desired skills and personal qualities

We’d love to meet to someone with…
Excellent communication skills
Has a passion for dealing with customers and IT and enjoys being part of a team
Ability to work in a fast pace environment
Good attention to detail
Good time management
Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
Must have a good level of literacy skills
IT literate and have a good understanding of Microsoft Packages especially Excel
Confident in using email and the internet
Desirable if you have experience of working in a busy customer service environment
The successful candidate will be organised
Willing to work effectively in the team
Have an interest in IT
Can use Microsoft Office, Word, Excel and Outlook
A motivated, hardworking and determined individual.
A desire to develop within the company
knowledge and a motivated approach to the role are essential.
Wants to learn and achieve
Smart & Presentable
An enthusiastic individual
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload.
Friendly and approachable.
Commitment to undertake continued training and development

Qualifications

Maths and English GCSE grade 4/C or above or equivalents.

About the employer

Alpha Omega Computers Ltd

Batley Business & Technology Centre, Technology Drive, Batley, WF17 6ER
Alpha Omega Computers Ltd was incorporated on the 27th of October 1999. The Company was formed as a direct response to the needs of larger organisations to outsource part, or all, of their IT requirement. In February 2016, one of our most senior engineers undertook training at Samsung Techwin’s modern training centre, to further broaden the company’s existing IP camera installation and networking knowledge base. Since gaining the knowledge and subsequent certification, this service is proving to be more and more popular with clients today.

Closing date: 30 June 2022