The aim is to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
- Answer the telephone confidently and be able to communicate in a professional manner when taking helpdesk and general enquires.
- Log all calls in the Service Desk Call Logging system with a high level of accuracy
- Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner to check progress, completion of job and that all parties are satisfied.
- Dealing with requests for information speedily and efficiently
- Speak clearly and in a polite/friendly manner
- Inputting and updating customer information on to internal systems.
- Own and take forward initiatives and small projects
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- General administrative duties
- Using Microsoft Packages as well as bespoke software relevant to the company
- Maintain health & safety standards
- Assisting all members of the team as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Future prospects
Great prospects for progression to a permanent role for the right candidate, and further progression through future training.
Along with training designed to provide you with real-world skills straight from the industry professionals, you will earn a salary and receive a qualification.
During your apprenticeship you will also receive additional benefits such as paid holidays, pension schemes and company social events as a reward for your hard work.
Things to consider
The company is located in Batley; there is a train and bus station in both Dewsbury and Batley.
Please check the time it will take for you to travel as well as the cost.
