Customer Service Apprentice – Care Representative at Absorb

Customer Service Apprentice


Wage – £4.81 per hour
Duration – 12-15 months
Start date – 05/09/2022
Posted – 04/07/2022

Working Week:


Apprenticeship level




Abzorb aims to be the best in the industry – to provide a one-stop solution and ongoing support to ensure your business stays connected. We’ve been doing that since 1992 and we look forward to doing it for many years to come.

This is an exciting opportunity to work for Abzorb undertaking varied duties.  You will be working with a hardworking and friendly team.

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:


  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents.
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for co-ordinating the post
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors.
  • Providing refreshments for visitors when required
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Answering the phone 
  • Printing & sending emails 
  • entering bills on sage software – Training provided 
  • Generating invoices on sage software – training provided 
  • Wages – training provided 
  • Filing 


  • Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.
  • Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.
  • Create long term relationships with partners, making them promoters of Abzorb
  • Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products!
  • Strive for first time resolution while handling all issues with accountability, ownership and urgency.
  • Create the very best customer experience, ensuring its seamless for our partners and customers
  • Have a positive attitude that shines through on every interaction with our partners and customers

Requirements and prospects

Desired skills and personal qualities

Desirable Skills-
• Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
• Must have a good level of literacy skills.
• IT literate and have a good understanding of Microsoft Packages.
• Required to work to deadlines, with good time management.
• Good numeracy skills.
• Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
• Confident in using email and the internet.
• The successful candidate will be organised.
• Willing to work effectively in the team.
• Responding to e-mail and telephone queries in an agreed SLA
• Overseeing automation
• Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
• First line technical support (PSTN, ISDN2, ISDN30)
• Updating internal systems
• In life changes including adding / removing bars, bundles and completing contracts
• Supporting resellers with placing new orders.
• Placing orders for organic growth accounts
• Raising faults
• Raising billing queries
• Placing orders for hardware
• Supporting CapZ Queries
• Reporting network faults
• Supporting other departments where applicable
• Onboarding new partners after sign up

Personal Qualities
• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual,
• Respond positively to the demands of a varied workload.
• Friendly and approachable.
• Commitment to undertake continued training and development.


Grade C/4 or above or Functional/Key Skills Level 2 in Maths and English is required An IT qualification would be an advantage

About the employer


Abzorb provides a comprehensive portfolio of telecommunications, networks and vehicle tracking solutions to B2B market

Closing date: 04/08/2022 - to apply please send CV to apprenticeships@kirkleescollege.latestbuild.dev