Events Administrator and Customer Service Apprentice – Space Hire Ltd

To provide customers, visitors and guests with a positive experience. The Events Administrator and Customer Service Apprentice is directly responsible to the Corporate Events Manager. The position involves extensive liaison with members and the Space Hire team. This is an exciting opportunity to work for Space Hire undertaking varied duties. You will be working with a hardworking and friendly team.

Reference number: VAC001812519

Wage – £161.25 – £300.00 per week

Duration – 15 Months

Start date – School/College leavers may apply now

Posted – 24/01/2022

Working Week:

Days: Monday – Friday Number of Hours: 37.5 a week, between 8am-6pm Unpaid Lunch: 1 hour

Apprenticeship level

Positions

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

Support to members of the Management Team
Using Microsoft Packages, in particular Word and Excel
To deal courteously and efficiently with all visitors.
Dealing with stationery/coffee bar stock levels and reordering as and when appropriate
Assisting all members of the team as and when required
Dealing with requests for information
Working within the coffee bar area providing drinks and snacks to customers,visitors and guests
Assist with setting up rooms for events
Cleaning rooms and waiting areas after hirers leave
Taking incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriate calls to other individuals within the establishment
Taking and communicating messages for other Space Hire personnel
Ensuring hirers complete the signing in process
Assist visitors fill out visitors pass, and issuing of visitors passes
General administrative duties including photocopying, invoicing, collecting cash and other forms of payments from customers if necessary, filing, ordering stationery, dispatching and accepting mails and couriers’ services (parcels)
Ensure high operational standards in and the around the venue at all times, checking rooms at the end of sessions
Adhering to all company policies/procedures
Compliance with individual health and safety responsibilities

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions
Attend and be punctual for all lessons
Complete all required assignments with by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor as and when required
Access support from your manager with regards to any evidence requirements or support as and when required
Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Future prospects

There is a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Requirements and prospects

Desired skills and personal qualities

• Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
• Must have a good level of literacy skills.
• IT literate and have a good understanding of Microsoft Packages.
• Required to work to deadlines, with good time management.
• Good numeracy skills.
• Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
• Confident in using email and the internet.
• The successful candidate will be organised.
• Willing to work effectively in the team.
• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual,
• Respond positively to the demands of a varied workload.
• Friendly and approachable.
• Commitment to undertake continued training and development.

Qualifications

Grade C/4 or above or Functional/Key Skills Level 2 in Maths and English is required An IT qualification would be an advantage

About the employer

Space Hire Ltd

Texas Street, Morley, Leeds, LS27 0HG

Based in Morley, Leeds, Space Hire has 6 premium rooms ranging from 53 to 220 sqm. We have the capacity to hold different types of corporate, training or networking events. We currently have multiple permanent hirers who use our spaces every week for their business needs. We also have an onsite coffee bar for customers to enjoy drinks and snacks.