Fraser Masood Solicitors

Legal Customer Service Administrator Apprentice – Fraser Masood Solicitors

This is an exciting opportunity to work for Fraser Masood Solicitors undertaking varied duties. You will be working with a hardworking and friendly team.

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Wage – £6.50 per hour depending upon experience
Duration – 18 Months
Posted – 13/06/2022

Working Week:

Days: Monday to Friday. Number of Hours: 8.45 am to 5.15 pm

Apprenticeship level

3

Positions

1

The role will include various legal administration duties as well as providing a professional customer service; the aim is to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents.
  • Managing litigation team diary of court dates.
  • Assisting solicitors in progressing cases.
  • After training, preparation and processing of prosecution files
  • After training, securing the preparation of typed statements, records of taped interviews and full transcripts and processing of audio/video tapes within appropriate time scales.
  • Drafting correspondence and legal documents with a keen eye on detail
  • Answering the telephone in a professional manner and dealing with enquiries
  • Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
  • Dealing with various types of correspondence, court documents and third parties.
  • Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
  • Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
  • Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
  • Provide information on disclosure, and be the first line contact in answering and resolving day to day queries
  • Responsible for co-ordinating the post
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors and providing refreshments when required

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Requirements and prospects

Desired skills and personal qualities

Skills Required

• Somebody who is an excellent verbal communicator who has a polite, clear and professional telephone manner.
• Ability to be discrete and maintain high levels of confidentiality
• Must have an excellent level of written skills
• IT literate and have a good understanding of Microsoft Packages.
• Required to work to deadlines, with good time management.
• Good numeracy skills.
• Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
• Confident in using email and the internet.
• The successful candidate will be organised.
• Willing to work effectively in the team.

Personal Qualities

• Enthusiastic and committed
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance and timekeeping record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual,
• Respond positively to the demands of a varied workload.
• Friendly and approachable.
• Commitment to undertake continued training and development.

Qualifications

GCSE English and maths grade 3 or above. Achieved a Level 2 Business Administration or Customer Service Apprenticeship.

About the employer

Fraser Masood Solicitors

Independence House, Holly Bank Road, Huddersfield, HD3 3HN
We are a specialist Criminal Defence practice. Our solicitors are experienced in dealing with both motoring and criminal offences, having successfully represented a number of clients. Having offices in Huddersfield and London enables us to represent you anywhere in the country, whether it be at the Police Station, Magistrates or Crown Court.

Closing date: 31 July 2022